Often companies focus on the product offering more than customer service. If you want repeat purchases, you need to ensure your customers like you! Follow these simple tips and you’re likely to be get their business time and time again. There’s nothing better than great compliments from your customers.
1. Focus on building the relationship more than getting the sale.
2. Ensure you create opportunities for your customer to buy, rather than just opportunities for you to sell your product.
3. Remember to have meaningful conversations and never give just a sales pitch.
4. Be genuinely interested and curious about your customer as an individual and let the friendship evolve from those conversations.
5. Be honest and take customer feedback seriously.
6. Believe that you and your company are the best at what you do.
7. Always deliver what you promised, no matter what.